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FAQ


Why are the dishes from my dishwasher spotted?
Spotting and streaking on dishes and flatware after being washed in an automatic dishwasher is generally due to the presence of calcium and magnesium in your water supply. This has become more significant since phosphates have been banned in dishwashing detergents. The solution to this problem is the installation of a water softener, one that removes calcium and magnesium in the water supply.
What causes the buildup in my shower?
Calcium and magnesium in the water supply combined with soap form a gray, sticky curd that adheres to bathtubs, tile, and glass. Additionally when water droplets evaporate the calcium carbonate recombines as limestone leaving a very hard, difficult-to-remove deposit. The softening of the water coming into your house will solve this problem.
Why does my clean laundry look grey?
When calcium and magnesium in the water are mixed with soap a gray sticky curd is formed that adheres to clothing. This is the source of the gray color. There are numerous chemicals that can be used to control this problem, but they shorten the life of the fabric. By softening your water, not only will you eliminate this problem, you can substantially reduce the use of laundry detergent and increase the life of your clothes.
Why does my water taste bad?
If you have municipal water coming to your home in the Central Florida area, the primary cause is the presence of Chloramines. While the municipal waters locally do meet safe drinking water standards, they can regularly taste bad. This can easily be solved with a quality drinking water system installed underneath the kitchen sink or on the main water line going into the house. 
The degree of hardness standard as established by the American Society of Agricultural Engineers (S-339) and the Water Quality Association is:

GLOSSARY


Chloramines – A form of disinfectant produced by combining Chlorine and Ammonia. They are used to control the formation of regulated cancer-causing compounds, such as trihalomethanes (THMs) and halo acetic acids (HAAs). They must be removed from any water to be used for fish tanks or ponds for fish, reptiles, turtles, and amphibians and also must be removed from water used for kidney dialysis. Chloramines are present in the water of customers of Polk, Hillsborough, & Osceola counties, and water customers of the cities of Lakeland, Winter Haven, Kissimmee, Plant City, Valrico, Dover, Auburndale, Davenport, Haines City, & Bartow.

Hard Water – Water containing calcium and magnesium with a minimum concentration of one grain per gallon measured as calcium carbonate equivalent.

Hardness* – A common quality of water that contains dissolved compounds of calcium and magnesium. The term hardness was originally applied to waters that were hard to wash in, referring to the soap-wasting properties of hard water. Hardness prevents soap from lathering by causing the development of an insoluble curdy precipitate in the water; Dissolved calcium and magnesium salts are primarily responsible for most scaling in pipes and water heaters and cause numerous problems in the laundry, kitchen, and bath.
Ion Exchange* – A reversible process in which ions from an insoluble permanent solid medium (the “ion exchanger” – usually a resin) are exchanged for ions in a solution or fluid mixture surrounding the insoluble medium. Both cation and anion exchange is used in water conditioning. Cation exchange is commonly used for water softening.

Reverse Osmosis (RO)* – A water treatment process that removes undesirable materials from water by using pressure to force the water molecules through a semi-permeable membrane. RO removes ionized salts, colloids, and organic molecules down to a molecular weight of 100.

Water Softener – A mechanical water treatment device that removes calcium and magnesium from a water source, usually through a bed of cation exchange media, producing higher quality water that is more effective and efficient for laundering, bathing, and dishwashing.
* WQA Glossary of Terms, Fourth Edition 2000

INFORMATIONAL VIDEOS


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Local Florida Reviews

Rebecca Ortiz
Rebecca Ortiz
14:22 03 Apr 24
Luis was great and so informative when he came out to do the estimate.... Carla at the office was very nice and Manny who performed the installation did a wonderful job. Very happy with our system!read more
ScottNan Hunter
ScottNan Hunter
20:30 02 Apr 24
Shawn was a great representative of the company and had a thorough... knowledge of the product.read more
P R
P R
20:12 29 Mar 24
Manny did an excellent job at installing the system and did very clean... work. He explained the scope of the work and was very respectful of the property. He also took time to explain maintenance plan. Luis also did a great job at conducting a demo and explaining all the options with the right system. They are both very professional and this was a very positive experience.read more
Joseph Melendez
Joseph Melendez
17:45 28 Mar 24
Well Trained in customer service. Installation knowledge, outstanding.... Manny and Shawn did a professional job.read more
Eric Dailey
Eric Dailey
22:48 24 Mar 24
I want to give a huge shout out to Manny! He came out to my unit which I... had no idea how it worked. Helped me get it running smoothly, explained how to use it, and made sure he didn’t leave until I was very comfortable with working it. Request manny when you need service!!read more
Kirsten Bullins
Kirsten Bullins
00:57 16 Mar 24
I recently had an excellent experience with Luis of Branch Water. He was... not only great but also had a no-pressure approach, making the whole process comfortable and informative. His knowledge about water treatment options was impressive and helped me make an informed decision without feeling rushed or pushed into it. Completely opposite of all the rip off artists canvassing my neighborhood every day. Highly recommend for their professionalism and expertise! Thank you Luis!read more
Martha Belush
Martha Belush
14:07 09 Mar 24
Very pleased with Branch Water's products, service and installation. They... listened to what we wanted and delivered as requested. Knowledgeable, fast and friendly. Highly recommended.read more
Otie Manning
Otie Manning
23:35 21 Feb 24
Manny came out for our annual inspection and was fantastic. I went out and... talked with him while he serviced our water softener to ask some questions. He was very personable and answered all my questions, and then some. He explained the entire system and how it worked, and was obviously extremely knowledgeable. Learned some new things and appreciated his attitude. Great jobread more
Manuel Salamanca
Manuel Salamanca
20:50 21 Feb 24
Manny, the technician, did a fantastic job. Really friendly and... professional. My family and I are excited with our new water softener system.read more
Encie Rubs
Encie Rubs
13:27 21 Feb 24
I am thrilled to share my experience with the water softener installation... service provided by Manny. From start to finish, the entire process was seamless and exceeded my expectations.Manny was professional, knowledgeable, and efficient. He arrived on time and completed the installation with precision and expertise. I was impressed by the attention to detail and the care he took to ensure everything was installed correctly.Since the installation of the water softener system, I have noticed a significant improvement in the quality of my water. The water now feels softer, and I no longer have to deal with issues like limescale buildup. The difference is truly remarkable, and I am grateful for the positive impact it has had on my daily life.Not only was the installation process smooth, but the customer service provided by Karla was exceptional. They were responsive to my inquiries, addressed any concerns I had, and made sure I was fully satisfied with the service.Overall, I highly recommend Branch water treatment of central Florida for their outstanding water softener installation service. Their professionalism, expertise, and commitment to customer satisfaction are truly commendable. Thank you for providing such a valuable and high-quality service.read more
Juan Pizarro
Juan Pizarro
15:40 16 Feb 24
Every is good the best
David Reyes
David Reyes
17:08 13 Feb 24
Luis was very informative and took the time to explain all our options in... order to stay in our budget and need.Manny was in tune with going abouve and beyond in the installation.Thank you for a great experience!read more
Cheryl Councilman
Cheryl Councilman
21:06 30 Jan 24
Luis morales is a trustworthy technician and was honest with his... Recommendations for solving my well water problems after testing my well water. This company is quality not just about $ and have some great products backed by lowesread more
Rick C
Rick C
18:29 29 Jan 24
We had a great experience with our water softener system purchased from... Branch Water from start to finish. Carla from the office kept us informed and up to date throughout the process. Luis came out and gave us all the info we needed to make the best choice for us. He was enthusiastic and knowledgable without being pushy. Manny came a few days later to install the system in our garage and he did a terrific job. He was easy to work with, and we appreciate his integrity and workmanship.Would highly recommend!read more
Anne Correia
Anne Correia
21:42 24 Jan 24
My salesman Luis and my installer Manny were awesome.
Gus Sol
Gus Sol
20:22 23 Jan 24
Josh installed our water filtration system today and was very polite,... honest, and answered all of our questions. Carla was also very kind throughout the entire process. I would definitely recommend this company to anyone.read more
Clark Buurma
Clark Buurma
19:23 19 Jan 24
Manny did an excellent job on our service call this week. He was... professional, very knowledgeable and repaired the issue quickly.read more
Constance Mercuro
Constance Mercuro
16:21 18 Jan 24
Today Manny came to do our annual maintenance. He serviced the equipment... and cleaned out the bugs and mud wasp nests so it looks brand new and the water's crystal clear. Many was knowledgeable and clearly experienced in water treatment. He was also extremely polite and friendly.We've had Branch Water install our water treatment system since we bought our house in 2020 and the sulfur smell and hard water were awful. They have continued to do our maintenance and are always reliable and punctual.We definitely recommend Branch Water.read more
Gilbert Pagan
Gilbert Pagan
17:55 15 Jan 24
5 stars all around. I used them a year ago to put a new water filtered... system in. Today, did my first maintenance with them and Joshua whom came out as their rep was informative and easy to talk to. Helped me understand some questions I had and was just very helpful. Thank you again Branch Water for you service!read more
Luke Siebert
Luke Siebert
00:06 13 Jan 24
Manny came out today to replace a warranty item and was amazing. Very... professional and the service was super quick and quality. Would definitely recommend!!read more
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