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FAQ


Why are the dishes from my dishwasher spotted?
Spotting and streaking on dishes and flatware after being washed in an automatic dishwasher is generally due to the presence of calcium and magnesium in your water supply. This has become more significant since phosphates have been banned in dishwashing detergents. The solution to this problem is the installation of a water softener, one that removes calcium and magnesium in the water supply.
What causes the buildup in my shower?
Calcium and magnesium in the water supply combined with soap form a gray, sticky curd that adheres to bathtubs, tile, and glass. Additionally when water droplets evaporate the calcium carbonate recombines as limestone leaving a very hard, difficult-to-remove deposit. The softening of the water coming into your house will solve this problem.
Why does my clean laundry look grey?
When calcium and magnesium in the water are mixed with soap a gray sticky curd is formed that adheres to clothing. This is the source of the gray color. There are numerous chemicals that can be used to control this problem, but they shorten the life of the fabric. By softening your water, not only will you eliminate this problem, you can substantially reduce the use of laundry detergent and increase the life of your clothes.
Why does my water taste bad?
If you have municipal water coming to your home in the Central Florida area, the primary cause is the presence of Chloramines. While the municipal waters locally do meet safe drinking water standards, they can regularly taste bad. This can easily be solved with a quality drinking water system installed underneath the kitchen sink or on the main water line going into the house. 
The degree of hardness standard as established by the American Society of Agricultural Engineers (S-339) and the Water Quality Association is:

GLOSSARY


Chloramines – A form of disinfectant produced by combining Chlorine and Ammonia. They are used to control the formation of regulated cancer-causing compounds, such as trihalomethanes (THMs) and halo acetic acids (HAAs). They must be removed from any water to be used for fish tanks or ponds for fish, reptiles, turtles, and amphibians and also must be removed from water used for kidney dialysis. Chloramines are present in the water of customers of Polk, Hillsborough, & Osceola counties, and water customers of the cities of Lakeland, Winter Haven, Kissimmee, Plant City, Valrico, Dover, Auburndale, Davenport, Haines City, & Bartow.

Hard Water – Water containing calcium and magnesium with a minimum concentration of one grain per gallon measured as calcium carbonate equivalent.

Hardness* – A common quality of water that contains dissolved compounds of calcium and magnesium. The term hardness was originally applied to waters that were hard to wash in, referring to the soap-wasting properties of hard water. Hardness prevents soap from lathering by causing the development of an insoluble curdy precipitate in the water; Dissolved calcium and magnesium salts are primarily responsible for most scaling in pipes and water heaters and cause numerous problems in the laundry, kitchen, and bath.
Ion Exchange* – A reversible process in which ions from an insoluble permanent solid medium (the “ion exchanger” – usually a resin) are exchanged for ions in a solution or fluid mixture surrounding the insoluble medium. Both cation and anion exchange is used in water conditioning. Cation exchange is commonly used for water softening.

Reverse Osmosis (RO)* – A water treatment process that removes undesirable materials from water by using pressure to force the water molecules through a semi-permeable membrane. RO removes ionized salts, colloids, and organic molecules down to a molecular weight of 100.

Water Softener – A mechanical water treatment device that removes calcium and magnesium from a water source, usually through a bed of cation exchange media, producing higher quality water that is more effective and efficient for laundering, bathing, and dishwashing.
* WQA Glossary of Terms, Fourth Edition 2000

INFORMATIONAL VIDEOS


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Local Florida Reviews

Dana Brannon
Dana Brannon
12:16 30 Nov 23
Branch Water is awesome. They have been servicing our whole home system... for over a decade. Joshua is so thorough and kind. He calls ahead , shares best practices, and is great trouble shooterread more
Nicholas LaDuca
Nicholas LaDuca
20:29 20 Nov 23
Branch Water installed our unit 5 years ago and have maintained it great... condition every year. Josh was here today and did a great job. Handled the routine maintenance quickly then took care of some out of the ordinary issues as well. Left us with our system running in top notch condition. Thanks, Josh!!read more
Lori Barta
Lori Barta
16:51 20 Nov 23
Joshua was very kind and professional. He explained everything as he went.... The job was done quickly and at a fair price. We would definitely recommend Joshua and Branch Water!read more
Patricia Zelnik
Patricia Zelnik
16:31 17 Nov 23
Josh was very informative and did great job of tackling my salt as it was... clogged and needed to be broken apart👍👋read more
Shirley Houston
Shirley Houston
04:17 14 Nov 23
Recently our water stopped running. I called our usual service man, Josh.... He facetimed with us and helped diagnose the problem. The issue was not related to any of Branch Water equipment. Josh was very, very helpful. He is always friendly and an asset to the company.read more
Eric Renfro
Eric Renfro
17:52 08 Nov 23
Great place and awesome service! Really helped me get me water system back... up and running!read more
Bob Cooper
Bob Cooper
17:59 02 Nov 23
Joshua, timely, pleasant, informative, knowledgable and friendly.... Installed new Whole House Water Filter and explained all I needed to know. Super great job.read more
Dana Winsett
Dana Winsett
00:47 02 Nov 23
What a wonderfully pleasant and helpful company to deal with! From the... initial telephone contact to Josh S who came out to the house, we received outstanding communication and service.read more
Jan Preston
Jan Preston
15:50 23 Oct 23
Joshua was very professional and respectful. He explained everything to... both my husband and myself. Thank you for everything.read more
Mary Sue Russell
Mary Sue Russell
18:46 21 Oct 23
Joshua S. was on time. Very courteous and serviced my water softener.
Dennis Carr
Dennis Carr
13:24 21 Oct 23
Manny was the service technician that performed the annual inspection of... my Hague Water Softener System. He was very knowledgeable, personable and efficient. I would highly recommend Manny to anyone requesting a service call from Branch Water of Central Florida. Great guy and very experienced.read more
Steve Dancsec
Steve Dancsec
17:31 20 Oct 23
We had a service call from Josh at Branch Water as our water softener... didn't seem to be working correctly. Josh was very Profesional, curtious and knowlegible. When he was finished he explained everything he did and why. I will definitely recommend Josh and Branch Water to my friends for their service needs. Thanks Josh.read more
Fred Ramos
Fred Ramos
14:59 04 Oct 23
Just had Branch water put in a brand new water filtration filter in for... me. Joshua did an excellent job. All the pipes are straight will call them again. Very knowledgeable they know what they're talking about.read more
The installation of water system was flawless and technician Manny was... professional and knowledgeable on equipment also helped me in understanding the settings on equipment.read more
shawn shawn
shawn shawn
12:52 20 Sep 23
From start to finish a great experience. Carla, Luis, and Manny were... friendly and knowledgeable. I never felt pressured to buy anything. Luis came to my home, tested the water, and provided the options to solve my iron and hard water problem. No sales gimmicks or pressure to buy. Manny came out a few days later and installed my system. He went above and beyond to make sure I was satisfied with the install. Businesses in general have forgotten the importance of good customer service but not Branch Water. I highly recommend them and no I did not receive any compensation for this review. Good service deserves a good review.read more
Moe Saadi
Moe Saadi
13:48 19 Sep 23
Amazing customer service all from the initial scheduling to the... installation.The person who scheduled my testing appointment was very nice and followed up with a reminder the day before. The guy who came to test the waters and select the right equipment for me was very knowledgeable and helped me pick the right equipment without any pressure. Mani was the guy who did the installation, was amazing, very respectful, knowledgeable, and friendly. He did a great job and made sure to clean after himself and tested everything before he left to ensure everything is good to go.Very very satisfied with the service and the entire process as a whole. And the price was pretty reasonable compared to three other companies that I looked at in the Davenport Area.read more
Peggy Fye
Peggy Fye
23:00 12 Sep 23
Awesome Business would highly recommend to anyone...Loved dealing with... Luis, Manny and Carla...Very good at explaining the system you are purchasing and answering any questions you have.Thank you again for the excellent service...read more
Rion Stephenson
Rion Stephenson
16:43 12 Sep 23
Had a cracked tank in a water softener and left a message on a Saturday... for help. Received a prompt phone call from Mike the owner which talked me through a shut off. Then on Monday Carla called early and set up a time for Manny to come out. Manny was superb at getting the bad unit out quickly. I trust this company to respond quickly and do excellent work at a fair price.read more
Glenn Naslund
Glenn Naslund
17:22 05 Sep 23
Very good experience, Josh excellent installer. Great product will save me... a lot of money. In the long run, I did my calculations no more purchasing purified water. For drinking And the water softener removed the hardness, the calcium in the chlorine. Very satisfied in happy with the end results highly recommend.Carla and staff. Were all very pleasant to work with and knowledgeable. Great overall experience and satisfied customer. The system will more than pay for itself in the long run. Glenn Naslundread more
Jose Sanchez
Jose Sanchez
19:28 24 Aug 23
Great company with awesome staff. Manny was our installer. He was very... professional and did an excellent job installing the water softener. Highly recommended.read more
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