FAQ


Why are the dishes from my dishwasher spotted?
Spotting and streaking on dishes and flatware after being washed in an automatic dishwasher is generally due to the presence of calcium and magnesium in your water supply. This has become more significant since phosphates have been banned in dishwashing detergents. The solution to this problem is the installation of a water softener, one that removes calcium and magnesium in the water supply.
What causes the buildup in my shower?
Calcium and magnesium in the water supply combined with soap form a gray, sticky curd that adheres to bathtubs, tile, and glass. Additionally when water droplets evaporate the calcium carbonate recombines as limestone leaving a very hard, difficult-to-remove deposit. The softening of the water coming into your house will solve this problem.
Why does my clean laundry look grey?
When calcium and magnesium in the water are mixed with soap a gray sticky curd is formed that adheres to clothing. This is the source of the gray color. There are numerous chemicals that can be used to control this problem, but they shorten the life of the fabric. By softening your water, not only will you eliminate this problem, you can substantially reduce the use of laundry detergent and increase the life of your clothes.
Why does my water taste bad?
If you have municipal water coming to your home in the Central Florida area, the primary cause is the presence of Chloramines. While the municipal waters locally do meet safe drinking water standards, they can regularly taste bad. This can easily be solved with a quality drinking water system installed underneath the kitchen sink or on the main water line going into the house. 
The degree of hardness standard as established by the American Society of Agricultural Engineers (S-339) and the Water Quality Association is:

GLOSSARY


Chloramines – A form of disinfectant produced by combining Chlorine and Ammonia. They are used to control the formation of regulated cancer-causing compounds, such as trihalomethanes (THMs) and halo acetic acids (HAAs). They must be removed from any water to be used for fish tanks or ponds for fish, reptiles, turtles, and amphibians and also must be removed from water used for kidney dialysis. Chloramines are present in the water of customers of Polk, Hillsborough, & Osceola counties, and water customers of the cities of Lakeland, Winter Haven, Kissimmee, Plant City, Valrico, Dover, Auburndale, Davenport, Haines City, & Bartow.

Hard Water – Water containing calcium and magnesium with a minimum concentration of one grain per gallon measured as calcium carbonate equivalent.

Hardness* – A common quality of water that contains dissolved compounds of calcium and magnesium. The term hardness was originally applied to waters that were hard to wash in, referring to the soap-wasting properties of hard water. Hardness prevents soap from lathering by causing the development of an insoluble curdy precipitate in the water; Dissolved calcium and magnesium salts are primarily responsible for most scaling in pipes and water heaters and cause numerous problems in the laundry, kitchen, and bath.
Ion Exchange* – A reversible process in which ions from an insoluble permanent solid medium (the “ion exchanger” – usually a resin) are exchanged for ions in a solution or fluid mixture surrounding the insoluble medium. Both cation and anion exchange is used in water conditioning. Cation exchange is commonly used for water softening.

Reverse Osmosis (RO)* – A water treatment process that removes undesirable materials from water by using pressure to force the water molecules through a semi-permeable membrane. RO removes ionized salts, colloids, and organic molecules down to a molecular weight of 100.

Water Softener – A mechanical water treatment device that removes calcium and magnesium from a water source, usually through a bed of cation exchange media, producing higher quality water that is more effective and efficient for laundering, bathing, and dishwashing.
* WQA Glossary of Terms, Fourth Edition 2000

INFORMATIONAL VIDEOS


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Local Florida Reviews

Brian Edgerton
Brian Edgerton
19:36 28 Dec 21
The installer, Josh, just finished installing a water softener and whole... house filter. He was extremely efficient and maintained an organized work environment. He explained all aspects of the project including all maintenance requirements. In summary, if Josh's excellent work is a reflection of Branch Water's company ethos, I can wholeheartedly recommend them to anyone requiring water treatment systems.Thanks, Branch Water!read more
Dennis Ferris
Dennis Ferris
12:08 03 Nov 21
Courteous and effiecent installer
Everton Wilson
Everton Wilson
17:14 02 Nov 21
Great experience from start to finish. Very knowledgeable service... providers.read more
Helen Sheaves
Helen Sheaves
12:19 17 Jun 21
From the sales process to the installation to our new, great tasting water... we have been very pleased with Branch Water. The chemical taste and we will no longer have to deal with the calcium buildup in our appliances and on our showers. We chose the Wi-Fi connected option and I love being able to look at our water usage and other details on the app on my phone. We would definitely recommend Branch Water of Central Florida if you are considering a water softener!read more
Susie Preskitt
Susie Preskitt
14:40 18 Feb 21
Josh came out to do an annual check and add salt. This is same company... that installed my water softener but ownership has changed. Josh is the son of the original owner. He is absolutely awesome! He explained everything to me and answered all of my questions. My fence gate was sticking and he thoughtfully took a moment to adjust it for me. Not only do they sell excellent products but the customer service is beyond compare.read more
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